Terms of stay

A showcase site

Casa Vellum is an invented hotel and this website is a showcase build by Phoenix Codes. No room can really be booked, no one will reply to a request and no money is ever taken. The terms below describe how the house would work if it were real.

Requests and confirmation

The booking page sends a request, not a reservation. A request becomes a booking when we confirm it by e-mail, which we aim to do within a day. Until then we hold no room. Rooms are shown as free or taken from a live view of the house, and if a room is taken between your request and our reply, we will offer another room or other dates. The minimum stay is two nights, and three nights when any night falls in August. Online requests are for up to 14 nights and up to 180 days ahead.

Prices and payment

Prices are in euros, per room per night, and include breakfast, Wi-Fi, the use of the bicycles and VAT. Friday and Saturday nights cost 10 percent more. Stays of five nights or more take 5 percent off the room price, and seven nights or more take 10 percent. City tax of 4 euros per guest per night is added for up to seven nights. The total we show before you send a request is the price we will charge.

You pay at the house when you leave, by card or in cash. We take no deposit for stays of up to seven nights.

Cancelling and changing

• Up to seven days before arrival, you can cancel or move your dates free of charge.
• Between seven days and 48 hours before arrival, we charge the first night.
• Within 48 hours, or if you do not arrive, we charge the whole stay unless we can fill the room, and then we refund the difference.

Write to stay@hotel.phoenixcodes.org with your reference to cancel or change a stay.

Your stay

Check-in is from 15:00 and check-out is by 11:00. Each room takes up to the number of guests stated on its page. The house rules are part of these terms: quiet hours from 23:00, no smoking indoors, and dogs in the Courtyard rooms only. Please report any damage when it happens, and we will not charge for ordinary wear.

Liability

We take care of the house and of your belongings, and we are responsible for harm we cause by our fault. We are not responsible for the loss of valuables left out of the room safe, or for events outside our control such as a strike, a flight cancellation or a closed road. Nothing here limits your rights as a consumer under Portuguese and European law.

Law and complaints

These terms are governed by Portuguese law. If something went wrong, tell reception first and we will try to put it right on the spot. The complaints book (Livro de Reclamações) is kept at reception, and you can also complain online at livroreclamacoes.pt. Disputes can be taken to the courts of Lisbon, or to an approved consumer dispute body.